indo350 Account & Payment FAQ

We require a valid government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or official letter dated within the last three months). If you live in Jakarta, Surabaya, Bandung, or Medan, the same documents apply regardless of location. Upload both documents through your account settings. Our verification team reviews submissions within one business day. If a document is unclear or incomplete, we will request a resubmission. Once approved, your account is fully activated for deposits and withdrawals.

No. Each person may hold only one active account with indo350. Multiple accounts linked to the same identity, email, phone number, or payment method violate our terms. If we detect duplicate accounts, we reserve the right to suspend or close them. This policy protects both our users and the integrity of our platform. If you have forgotten your login details, use the password recovery option on the login page rather than opening a new account.

We use industry-standard encryption to protect your account data, payment details, and personal documents. Your password is hashed and never stored in plain text. We do not share your information with third parties except where required by law or to process your transactions (e.g., payment processors, KYC verification partners). Our privacy policy details how we collect, use, and retain your data. You can request a copy of your personal information or ask for deletion by contacting our support team, subject to legal retention requirements.

If a deposit fails, the funds are returned to your payment method within one to three business days, depending on your bank or e-wallet provider. Check your transaction history in your indo350 account to see the status. If a deposit shows as pending after 24 hours, contact our support team with your transaction ID. For withdrawals, if a request is rejected during our review process, we notify you by email with the reason. Common reasons include incomplete KYC verification, mismatched account details, or a withdrawal request that exceeds your available balance. Resubmit your withdrawal once the issue is resolved.

Our team reviews withdrawal requests during business hours. Most requests are processed within one business day. Once approved, the funds are sent to your bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet). Delivery time depends on your financial institution: bank transfers typically arrive within one to two business days; e-wallet transfers often complete within minutes to a few hours. During holidays such as Idul Fitri or Idul Adha, processing may take longer. You can track your withdrawal status in your account dashboard. If a withdrawal is delayed beyond the expected window, contact our support team.

We offer four main categories. Sportsbook: football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and MotoGP. Live dealer: blackjack, roulette, baccarat, and Dragon Tiger, streamed from multi-camera studios. Slots: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports: Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules, odds, and payout structure. New markets are added regularly. Check the indo350 app or website for the current full list and live schedules.

Our loyalty programme rewards active users with points based on deposits and activity. Points accumulate as you use indo350 and can be redeemed for account credits or exclusive perks. Higher tiers unlock better rewards and faster support response times. Your tier status is displayed in your account dashboard. Tier levels reset monthly, so consistent activity keeps you at higher tiers. Specific point values and redemption rates are shown in the loyalty section of your account. If you have questions about your current points or tier status, our support team can provide a detailed breakdown.

You can reach our support team via live chat (available in your account dashboard), email, or phone. Live chat is the fastest option for urgent issues. Email inquiries are answered within one business day. Our support staff can help with account access, payment issues, game rules, and general questions. When you contact us, have your account email and transaction ID ready if your question relates to a specific transaction. Support is available in English and Indonesian. Response times may be longer during peak hours or holidays.